# Contact Horwick — reach a real person

> Email, phone, live chat and office addresses for Horwick, plus support hours and registered company details.

Source: https://horwick.com/contact

## Reach a real person, fast.

### Or reach us directly

- **support@horwick.com** General & support
- **compliance@horwick.com** Compliance
- **+971 4 000 0000** Phone

- **Dubai (HQ)**: Office 1201, Level 12, Gate Avenue, DIFC, Dubai, UAE — Mon–Fri, 9:00–18:00 GST
- **London**: 1 Example Street, London EC2A 1AA, United Kingdom — By appointment

## How fast you'll reach a human

Real people, not bots, on every channel.

### Support at a glance

Medians from the last 90 days, across every account type.

- **~2 min** live chat reply
- **< 4h** email ticket reply
- **24/7** chat & email cover

### Pick the fastest way to reach us.

- **Live chat**: In the Horwick app, from any screen. Best for account questions and anything urgent. — [Open the app](https://my.horwick.com/login)
- **Email ticket**: For detailed requests, documents and anything that needs a paper trail. — [support@horwick.com](mailto:support@horwick.com)
- **Phone**: Speak to the support desk directly. Pro accounts get a dedicated manager line. — [+971 4 000 0000](tel:+97140000000)

- Support hours
- Hours (GST)
- Typical response

- **Live chat**: ~2 min
- **Email ticket**: < 4 hours
- **Phone**: Mon–Fri, 8:00–22:00 — < 1 min wait
- **Dedicated manager (Pro)**: Mon–Sat, 8:00–20:00 — Same day
- **Public holidays**: Chat & email only — < 8 hours

## Registered details, on the record

The formal information regulators and careful clients look for.

- **Horwick Technologies Ltd** Registered entity
- **Virtual Assets Regulatory Authority (VARA), Dubai** Regulator — [verify on vara.ae](https://www.vara.ae/)
- **VARA licence no. 678 789 900** Licence number
- **CL-000000** Company registration no.
- **Office 1201, Level 12, Gate Avenue, DIFC, Dubai, UAE** Registered address
- **compliance@horwick.com** Compliance contact — [Email compliance](mailto:compliance@horwick.com)

### Legal documents

The policies that govern your account, in plain text.

- [Privacy Policy](https://horwick.com/legal/privacy-policy)
- [Terms of Service](https://horwick.com/legal/terms-of-service)
- [Cookie Settings](https://horwick.com/legal/cookie-settings)
- [AML & KYC Policy](https://horwick.com/legal/aml-kyc)
- [Conflicts of Interest](https://horwick.com/legal/conflicts-of-interest)